Case Study: Software Product Customization

Routeware: Transportation Industry Software

“Agilis Solutions gave us the ability to meet significant, time-sensitive demands of a flagship customer, while our own core development team could keep their focus on completing an urgent, mission-critical new release.”  — Bob DeKoning, CEO, Routeware

The Challenge	Client’s largest, most strategic customer has requested dozens of customized reports. Product development team is already stretched thin, posing a classic dilemma: focus on key customer needs (and collect some new revenue) or focus on the urgent need to upgrade core product to meet a promised release date and remain competitive?
The Solution	Agilis Solutions essentially becomes Routeware's “professional services support team,” developing and testing enhancements to Routeware's existing, installed product. A follow-on project migrates Routeware's canned reporting function from an older, Crystal Reports base, standardizing on a SQL Server Reporting Services platform.
Business Results	Promises are kept to a key customer, without slowing down new product development and launch. New reporting platform reduces product maintenance costs, while increasing reliability and customer satisfaction.

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